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James's complaint against Go Assist
No fix, no refund
Complaint against Go Assist
I called Go Assist to arrange a cooker repair. After paying £219 over the phone and signing up to a mandatory warranty with a company called Big Warranties that costs and additional £8.95 with a £50 cancellation fee (i did not want this warranty but was told the repair would not be undertaken if i didn't sign up). The engineer did not turn up for the appointment and after i managed to contact him, he said he was looking for a part a would call me back. He didn't and is ignoring calls and messages. Spoke to Go Assist to ask for a refund. I was told that only their customer service dept could handle that and they would call me. I asked for customer service's phone number and was told this wasn't given out. They haven't called me. I have been left with no repair and no refund of any sort. I will be following this up with legal action against Go Assist.
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