Go Assist

1.00 stars

52 Reviews

GBP silhouette

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Priya's complaint against Go Assist

Priya Chothani

08/08/2017

Terrible Service Received

Complaint against Go Assist

I am extremely disappointed with the service i have received. I have been waiting for my machine to be repaired for over 3 months now and it is still not repaired. Their has been a lack of communication from their side, being told i will receive a call in 24 hours with an update, where i have been the one that has to ring back for the update i was promised. I was then told that once my ordered part arrived it will be delivered directly to the engineer and he will arrange a date for it to be installed. Much to my dismay the part arrives via postal service directly to my house, expecting me to install the part myself. Having mentioned numerous times that i have a houseful of guests arriving for a wedding, my machine is still not fixed and i have not received a call from customer services or the engineer with regards to my situation as promised. I will definitely not be recommending their services to anyone else in the future.

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