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Robert's complaint against Go Assist
the £99 no fix no fee .
Complaint against Go Assist
I booked an appointment for an engineer to come to my home and repair the bottom oven of my Zanusi cooker , when I booked this appointment I was assured that the engineers would resolve the issue or I would get my money returned, the engineer looked at my cooker and diagnosed the problem to be a thermo coupling , and then left without attempting to carry out the repair for which I was led to believe would be done on this visit , he was at my house for no more than 10 minutes. I emailed them only to be told that the £99.00 I paid up front was a call out charge and repairs would be extra , so I was not eligible for a return of my monies . I find the way they conduct themselves to procure the job sub it out to a local trader and then tell me I paid for his visit , a total misleading way to treat me as a customer , and to keep the £99 is an underhand and dishonest way to part me from my money without actually getting what I consider I paid for , disappointed , yeah , very much so !
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