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Kerry's complaint against Construction Helpline
Failure to supply CSCS card
Complaint against Construction Helpline
Phoned for a CSCS card on the 3rd of November. Was told it would be £60. The money was taken from my account on the 5th November. I was never told I was dealing with a third party and being over charged. On ringing CITB yesterday I was told that they had received no payment for this card. No so after all this time of waiting it was not being processed. This was for a job that my son was meant to be starting on Monday 3rd December !!! CITB told me to replace an application for the provisional card at a cost of £36 and ring Construction Helpline and ask for a refund. They never apologised but said they would send me an email asking for bank details,which I not happy about.....but not heard anything...
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