Construction Helpline

I phoned to construction helpline regarding my Cscs card application.As a wanted a skilled card,They've sold me package that contained a part of NVQ6 and AQP cscs card. Took all relevant details and full payment. 60£ for AQP and 366£ for part of that NVQ6 on 30th October 2019. I sent them all my documents and after six weeks they say that my application was rejected. I sent them an email and They told me that they will review my case. After that I have not had any response from them yet. I just need to know when they will be refunding me. In all due respect I believe it should be a full refund. Just need to resolve this as possible.