Caffe Nero

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Andy's complaint against Caffe Nero

Andy Green


Being a Good samaritan is good for business

Complaint against Caffe Nero

Went into Caffe Nero at Heathrow Terminal 3 Bus station after a 12 hour long haul flight from Hong Kong - with a dead phone which I needed charging so I could ring my wife. I wanted to buy a coffee and while drinking my coffee the phone could be recharging. There were unused plug sockets behind the counter plainly visibile. there was no security or health and safety risk, and would have accepted no liability upon Caffe Nero if the phone had got lost or stolen. The Caffe Nero member of staff. He later told me he was under strict instructions from his manager.

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