SportsDirect.com

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Nogie's complaint against SportsDirect.com

Nogie Osula

04/09/2015

Deception and been misled by sports direct

Complaint against SportsDirect.com

I am writing with regards to a recent purchase made on August 22, 2015. I would like a refund as the goods are not suitable for my son. To explain in more detail words are not enough to say how cheated, humiliated and sad I am feeling right now after returning from the sports direct branch at Aberdeen kitty. On the 22.08.2015 was my 3 year old son's first football practice and I went into sports direct and bought Him an Adidas Goletto FG hard boot (serial number 08324918130) and a sondico flair slip (serial number 81200191020). With my past experiences with these kind of shops, I asked the girl who attended to me that CAN I GET MY MONEY BACK IF THE BOOTS WERE NOT SUITABLE? She replied yes that I CAN GET MY MONEY REFUNDED TO ME OR I CAN SIMPLY EXCHANGE THE ITEMS FOR ANOTHER ONE. She never mentioned anything about their return/refund policy - which I only just found out yesterday afternoon. The football boots are not suitable for my 3 year old football training and the sondico flair slips are just too small for him. I am a regular customer to many other clothe and retail shops in the UK and all of them always refund me my money back if the items I bought were not suitable. I was not told about sports direct return/refund policy on the 22.08.2015 - the day I bought the goods which now makes me feel cheated, and been deceived. I also feel I am been forced to buy what I don't need. I am rejecting this item and I am rejecting this sale and I am rejecting this contract with sports direct. I need my money back and I plan to escalate this deception using the sale of goods act 1979 to all the relevant authorities in the UK and also to all relevant authorities in the European Union. I also plan to inform the office of the consumer goods and services ombud about these unfair practices by sports direct. Sports direct policies are not very clear. This is deception and they showed no empathy or sympathy to me when I visited the shop to ask for my refund. I need my money back and I am feeling very distressed about this deception. I have been misled and I feel that I am been forced them to buy goods they don't really need? Sports direct why the deception? Is this how you mislead other customers and force them to buy goods they don't really need? My Receipt details are: store 0220 Till no. 02 Tran: 331931 Date:22.08.2015 Oper: 332350 App. id: A0000000031010. To resolve this issue I want my money back with an apology for misleading me on that day I bought those items. The store manager was very nasty and not helpful at all. Yours faithfully Nogie Osula Address: , , , ,

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