Morrisons

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166 Reviews

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Mrs Patricia's complaint against Morrisons

Mrs Patricia Taylor

05/12/2015

[RESOLVED] - Gluten Free

Complaint against Morrisons

I visited your Wrexham store for my weekly shop and I was so disappointed that in the freezer section the only items available were, a couple of pizza/ one packet of Yorkshire puddings & a few packets of fish fingers the rest of the freezer was filled with weight watchers & vegetarian. To add insult @ the checkout I was given money off coupons for Schar frozen apple crumble/ sausage rolls/ chicken kiev etc., I did complain @ the help desk and was told by the lady that head office would be requested to send more g/free products for the freezer section! I know you have a section in the middle isle for dry products but even this is a disappointment when you compere to other supermarkets1 Come on Morrison's Coeliacs need a variety as well! A very disappointed customer!

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Morrisons resolved this complaint

  • Comments (5)

Ben Darter | | VERIFIED

Hi Patricia Thanks for getting in touch. Please private message me your contact details and i will be happy to look into this for you. Kind regards, Ben Darter, Morrisons Customer Services

Mrs Patricia Taylor | | VERIFIED

User Responded via private message

Mrs Patricia Taylor | | VERIFIED

Hello Ben, contact details as requested regarding my e-mail of 5th December 2016 [email protected] Regards Mrs Patricia Taylor 4, Hanover Way, Wrexham LL13 7BL

Mrs Patricia Taylor | | VERIFIED

User Responded via private message

Mrs Patricia Taylor | | VERIFIED

A spokesman from Morrison's telephoned to apologise, and a promise that the frozen gluten free section will be improved within the next 12months!
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