LBC Express

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Lorna's complaint against LBC Express

Lorna Townsend

26/12/2016

Box not being picked up

Complaint against LBC Express

I was promised for 1 free box which is to be picked up last 1st 0f December. I was given a card as proof that my box is free. I copied that proof and left it for my husband to show them, but when they came they said they want the original card. I was at work that day, so I phone them I will have a day off so when they come I will be home, and this scheduled for the third time still nobody is coming for it. I would like to know if they are going to pick up my box or not as this is tree. This is the replacement of the first one they picked up, as they told my husband that there was no proof that the first one they picked up was free. They pushed my husband to pay them £80.00, which was supposed to be a free box. I am thinking now that I was lied at by this company about this free box. I would like to get my money back from the first supposed to be free box that they picked up on the 25 of August 2016.

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