Care.com

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kirsty's complaint against Care.com

kirsty stenlake

02/01/2017

automatic renewal of a subscription

Complaint against Care.com

I signed up to a package entitled 1 month subscription with care.com which cost £35. I didn't opt for the 3 month subscription for £70 as money was tight. I have just found that they have taken another lot of £35 out of my account the following month. I now find they have a caveat which states that the subscription will be automatically renewed unless cancelled. This seems a very underhand way of conducting business. I would like to warn anyone not to go near care.com It is also very difficult to find and access any account information on their website making checking very difficult.

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