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Lauren's complaint against ASDA

Lauren Thabethe


Unauthorised Payment

Complaint against ASDA

Please be advised that the below complaint email was sent to [email protected] 22/10/2015 and I have not yet had a response. Dear Sirs, I am writing to you with regards to an additional transaction that I have noticed coming off my card (50p). I placed an online shop to be delivered for the 15th October 2015. My total order was £38.00 - please see below screen shot. As you can understand I am very confused and disappointed that a transaction has been taken off my account with out my permission. The only reason I can think of for this is for the use of plastic bags, although my shopping did not arrive in plastic bags. The member of the delivery team handed me my items. I am not happy with this at all. I always use Asda, if this is online or my local on Kirkstall road which I visit at least 4 times a week and is always my first port of call for my groceries. To be honest I feel cheated and would like to know who gave permission to take the 50p from my account. I am now considering taking my business elsewhere unless this can be resolved and there is an explanation for this? I will look forward to hearing from you. kind regards, Mrs Thabethe

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