ASDA

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Emily's complaint against ASDA

Emily Andrew

09/09/2015

wooden kitchen fell on my foot in store and no one came to help me

Complaint against ASDA

i came to Asda Birchwood this evening to buy my daughter some of her birthday presents. I decided to get her the Asda Home Wooden Kitchen i struggled to lift it and dropped it on my foot. I was so upset and in pain and no one came to help me. I managed somehow to get it in trolley with my other shopping and limp around the store to continue my shopping. When it came to paying for my purchases there were three members of staff on tills who were really busy so had to go on my own self check out. Again i had to struggle and no one came to help me. A asked a member of staff to show me how to pay part cash and debit card she helped me and when I told her about the kitchen she just laughed at me. i thought this was awful customer service. I had a really bad experience at Asda this evening and really upset no one came to see if i was okay. I also ended up leaving some purchases as i was so in so much pain. My foot is really swollen and bruised. I feel like i should be compensated in some kind of way as its really knocked my confidence with Asda.

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