Steve Brooks Kitchens

7 Reviews

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Kirsty's complaint against Steve Brooks Kitchens

Kirsty Bedford


Not Complete - Breach of Contract

Complaint against Steve Brooks Kitchens

Dear Steve Brooks Kitchens Ltd, Reference: Breach of contract As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. I entered into an agreement with your company on 16/06/2016. At the time of purchase I was advised by your representative Steve Brooks/John Dare that the service/goods would include: 1 - The Bathroom fit date on 11/07/2016 Craig/Mark – This was postponed twice at 1 days notice! 2 - The Bathroom would be complete in 5-7 days – The work is still not complete. 3 - The Bathroom would consist of the following; • Shower Bath and Sink, - Sink enamel is damaged! • 2 draw unit, - Bottom draw of unit is faulty! • LED mirror 6, - I received a battery operated with no LED lights, only an effect! • W/C soft close, - Complete. • Chrome Rad, - At the time of agreement I was told I would receive a tall chrome Radiator! • Chrome valves, - Complete. • Ceiling White Cladding, - Part of ceiling missing! (This has been resolved elsewhere!) • Grey tiles floor to ceiling, - Complete • 4 LED lights with1 Fan light, - This was not well planned as you should have known due to a loft conversion they would not be enough room, I had to then have the ceiling lowered just to allow for spot lights, which cost me £100. I have been left with 3 spot lights and a fan! • 3 Shelves, - Complete • Silver Trim around the door frames to finish the tile work. – Not even started! • Knock out the cupboard space, as per the surveyor’s final plan. – Complete, however the cupboard bottom should have the same as the bathroom floor (White non slip flooring) the builder Craig used plastic tile flooring to which I agreed in the short term as I did not want to be left with ply wood! • Leave me with a beautiful complete bathroom. – Far from beautiful or complete! 4 - The base of the cupboard space would be material used which is same as bathroom floor. 5 - Organise and pay for my own skip (4yd) – This was unusual to me, however I felt intimidated and did not question it. 6 - Survey date 18/06/2016 – Complete however, issues surrounding a fan light to be fitted was not picked up! 7 - 40%dep, 40% start of works, 20% completion cash fitter, Surveyor £140 cash. – All paid! I paid Craig in good faith, yet you have deliberately sent him to new jobs in order to start them so you get another pay day. 8 – Invoice via email – Still not received! 9 – Produce a 5 year guarantee. – Still not received! From you I am claiming a full refund of the money paid, £4500. I have calculated this sum as you have breached the contract which was set. Listed below are the documents on which I intend to rely on in my claim against you: All correspondence including email, text and letter, Photos, Contract. In accordance with the Practice Direction on Pre-Action Conduct I would request that you provide me with copies of the following documents: • Final Invoice. I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution (ADR) in order to avoid the need for this matter to be resolved by the courts. I would invite you to put forward any proposals in this regard. In closing, I would draw your attention to paragraphs 15 and 16 of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 7 days. Should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you. Yours faithfully, Kirsty Bedford

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Steve Brooks Kitchens has not yet responded

  • Comments (11)

deborah garner | | VERIFIED

This man is still selling and has opened up other ltd companies more electrics being done without certificates think watchdog tv show would be the best bet to get him to stop him and make him put things right. Design supreme ltd or steve brooks design ltd its previous name after steve brooks kitchens or doncaster bathrooms the list goes on and on. Hope you get your money back.

lyn farrell | | VERIFIED

Please see my comments on other posts regarding what we can do as a group/individuall. Steve Brooks is on Twitter - complain there as it's public.

Kirsty Bedford | | VERIFIED

Hey lyn. I've been trying to search you. Can you get in touch again plz. I am working on taking him to court.

lyn farrell | | VERIFIED

Hi Kirsty - I've just rung Citizen's Advice again - to update them on all the new complaints on this site, as well as his new website being up and running which is under a different name but has all the old pictures and lies on there about workmanship. I will try to post a private comment to you as I am also working on taking him to court.

lyn farrell | | VERIFIED

Kirsty, can you give me an email or similar so we can connect. Thanks so much.

Kirsty Bedford | | VERIFIED

Emma Butterworth | | VERIFIED

[email protected] x I have the most damning report from a chartered surveyor

Yvonne Duke | | VERIFIED

Deeply regret using this company. Couldn`t believe the excuses we heard from him and fitter.

Jill Thompson | | VERIFIED

Jo Hill | | VERIFIED

Kitchen not finished. The fitter lived on packs of energy drinks which he threw all over the garden. Was never told it would cost £160 to get rid of rubbish. Was led to believe that was included in the final price. Flooring not finished off scratched my new worktop, damaged my cooker, tiling not done. Screws in cupboard doors not finished properly.... I could go on.

Yvonne Duke | | VERIFIED

Which fitters were sent to you Jo?
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