Want to resolve an issue with Betway?
Or simply share your experience
EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers
Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance
Leonard's complaint against Betway
BETWAY won't PAY
Complaint against Betway
So I got bored on Easter Sunday and decided to have a little flutter, I had seen Betway advertised (now another reason to dislike West Ham) and thought I'd give them a go. Deposited £20 and received a £20 bonus. After playing through the wager requirements to unlock the money that I had won I was left with £1100, happy days... WRONG. I have woke up to two emails one stating that as I deposited with someone else's card (my wife's, a shared account, my mistake) they are cancelling the withdrawal request and invalidating all winning and the other email which was sent 30 minutes AFTER that it would just be held until I provide ID which seemed fair but they have since changed their mind with that option.When I've spoken to them they just keep stating T&Cs but when I've looked through these I can only see it stating they would suspend the account and that I would then need to contact them. I have played multiple gaming sites using various cards and I have never had a problem. I wonder if they would have had an issue if I had just lost? Anybody got any advice?
- supporters 0
Betway has not yet responded
- Comments (0)