Betway

4 Reviews

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SAVE ON YOUR INSURANCE

Leonard's complaint against Betway

Leonard Harbour

17/04/2017

BETWAY won't PAY

Complaint against Betway

So I got bored on Easter Sunday and decided to have a little flutter, I had seen Betway advertised (now another reason to dislike West Ham) and thought I'd give them a go. Deposited £20 and received a £20 bonus. After playing through the wager requirements to unlock the money that I had won I was left with £1100, happy days... WRONG. I have woke up to two emails one stating that as I deposited with someone else's card (my wife's, a shared account, my mistake) they are cancelling the withdrawal request and invalidating all winning and the other email which was sent 30 minutes AFTER that it would just be held until I provide ID which seemed fair but they have since changed their mind with that option.When I've spoken to them they just keep stating T&Cs but when I've looked through these I can only see it stating they would suspend the account and that I would then need to contact them. I have played multiple gaming sites using various cards and I have never had a problem. I wonder if they would have had an issue if I had just lost? Anybody got any advice?

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