Crystal Palace Landscapes and Tree Surgery

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June and Rosemary's complaint against Crystal Palace Landscapes and Tree Surgery

June and Rosemary Sharp & Wheeler

02/05/2017

In Breech of Contract

Complaint against Crystal Palace Landscapes and Tree Surgery

My neighbor & I employed this company from Rated People. The job was to reduce the height of the tree by 6mtrs & the lateral spread by 4mtrs.He sent us a written quote for £1400 to complete the job, which we accepted.Work started 16February onto17th February (2017 )On both days they arrived late & left early, not completing the job.20th February they came to finish the job,but they only reduced the height by 2mtrs.After leaving the job payment was demanded , on the understanding they would finish the job later.We paid them in full.They returned 27 &28 April to remove an extra limb (not included in the original quote) & to remove the remaining 4mtrs from the height, at an additional cost of £450.The limb was removed, again there was no height reduction.When we complained, he sent an email demanding immediate payment, otherwise he would return all tree waste to my neighbor's property. Alarmed by this my neighbor (who is a pensioner) paid them immediately.It has cost us £1850 for an incomplete job. I think people should be aware of this company's working practices

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