Pierre Alexandre

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13 Reviews

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Nadra's complaint against Pierre Alexandre

Nadra sultana

10/05/2017

Pierre alexandre aesthetics, Manchester

Complaint against Pierre Alexandre

Rang and booked 3 x microdermabrasion facial for £67 on 25.04.17 lady charged my card straight away took the money sent no confirmation or receipt. My facial was booked for 01.05.17 at their Didsbury salon at 12.15 pm. Arrived for facial therapist serving a lady before me she took a good few minutes. After that she asked me what name was and I gave it and sat down. She then came to me again infront of customers and asked me what I had paid and for what??? I told her I had no confirmation after money taken and booked for 1 week otherwise I would show her. Surely they know what I paid and having done???? She told me infront of cunsyoners that wasn't what I paid or booked I was so embarrassed and felt uncomfortable other customers starting looking at me. I left and rang manchester they would answer the phone so the next day I rang again and was told to put it all in an email. I explained I had kids and had hospital to attend for ill health she didn't care. So I sent a detailed email someone claiming to be manger called me at 7.05 pm that night and had an excuse for the extremely poor customer service and went on to ask me to send another email which I already had then she put the phone down. Since I've spent hours on the phone ringing and waiting and several emails and put on there Facebook page NO CALLS RETURNED, NO EMAIL TO ACKNOWLEDGE SEVERAL EMAILS ABSOLUTELY NOTHING. How disgraceful for a city centre salon

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