On the Beach

1.00 stars

40 Reviews

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daniella's complaint against On the Beach

daniella weeks

27/05/2015

Terrible service for onthebeach online bookings

Complaint against On the Beach

the service for online customers is terrible. when i have wanted to speak to someone about my booking there is no department you can speak to for online customers. i am told to submit a message online. when i do that i have to wait for weeks for a response. every single time they they are very busy and will get back to me. well they have been very busy the whole time i have had the booking. right now i am trying to contact someone about changing the flights if possible as a close friend of ours has passed and her funeral is on the day we come back but we do not come back early enough. the only way of contacting onthebeach is through the message service on the manage your booking section, which like i said takes weeks and then theres the live chat. which i have been connected to now for 40 minutes as i am writing this. there is no phone number or email address at all for onthebeach for online booking customers. although, i am also currently in a que on the phone to there over the phone booking customer services in the hope that they will do something although, as i have been told before they will just tell me they can't and to go online. i have also tried to change my flights direct with ryanair but when doing that i am told that i need to contact onthebeach to validate security information. which brings me back to the current problem of not getting a response from anyone. the absolute joke is while i'm in this que the recorded voice is saying "we offer free and INSTANT live chat" "someone will be right there". it has now been 50 minutes and i am still waiting for that intsant live chat and am still in a que 30 minutes alter dispite being told that i will be waiting no longer than 10 minutes. i am fuming to say the least at the very poor service. i want to complain to onthebeach but they have no email address let alone any kind of complaints email address or phone number. i want to take this complaint further anyway possible. thank you very much daniella weeks

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