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Jack's complaint against

Jack Berry

06/05/2018 refusing refund

Complaint against

First of all, I’m not sure if what this company offers in entirely legal. They offer ‘immediate access’ to digital game downloads. Then when a customer had checked out, they send you an email telling you it will be within 48 hours that your product becomes available. 48 hours came and went, still no product. Under ‘my purchases’ on their website it says the status of my order is ‘paid, pending delivery’. I’ve spoken to their live chat support team and after realising their company is a scam and calling them on it, I have since been blocked from their live chat. Still no product has been delivered to me. They claim not to be able to give refunds. From a legitimate company I find this very strange. I’m out of pocket and without my product. I have screenshots of receipts provided by the company after my payment was authorised, and also screenshots of the live chat.

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