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Claire's complaint against myHermes

Claire Loeber


Courier damaged my goods

Complaint against myHermes

I sent goods which were sold on eBay to a paying customer. I paid for Insurance and signed for as the goods were Stainless Steel. The courier threw them over a 5 foot garden fence and put a calling card through the door saying over fence. Hermes have told me I am not insured as the item is its exclusion list. I totally disagree with this because if the item was actually signed for rather than thrown over a fence the goods would not have been damaged and therefore leaving me not only having to reimburse the customer in full but being left with damaged goods.

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