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Maria's complaint against myHermes
Shoddiest service around
Complaint against myHermes
Booked for Hermes to come and collect a large parcel from my flat for an extra fee over and above dropping it off myself as it was a large box. Hermes could not give me a collection time, waited all day until 5pm, then messaged their webchat help (no phone number online!) and was told that 'if they hadn't turned up by now, they wouldn't be' and that drivers are self employed so can 'make up their own route'. Absolutely shambles.
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