myHermes

1.00 stars

81 Reviews

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Maria's complaint against myHermes

Maria M

13/01/2015

Shoddiest service around

Complaint against myHermes

Booked for Hermes to come and collect a large parcel from my flat for an extra fee over and above dropping it off myself as it was a large box. Hermes could not give me a collection time, waited all day until 5pm, then messaged their webchat help (no phone number online!) and was told that 'if they hadn't turned up by now, they wouldn't be' and that drivers are self employed so can 'make up their own route'. Absolutely shambles.

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