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Graham's complaint against Boots

Graham Lyons


Very slow service and long queues at Boots 60 Kings Road

Complaint against Boots

The pharmacy queue had about 7-8 people waiting on Sunday 11th October 2015. Only one person was on the till (occasionally as she had to leave to find products asked for by a client. I asked the pharmacist for the manager and was told I would have to wait until she was free. I went to the main till where two staff were serving a long queue. Again I was told I would have to wait. Eventually someone showed up at my insistence and said they would get the manager. The assistant manager eventually came out of a room near the photograph printers and said that he would either have to close the shop or recruit more staff. Surely this is poor management planning.

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