Trivago

2.00 stars

11 Reviews

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mrs's complaint against Trivago

mrs dalton

29/09/2015

[RESPONDED] very disheartend customer

Complaint against Trivago

my self and my husband booked through trivago saved up for a 2 night stay at astley house b&b which on there site it says b&b on there £120 no breakfast was included or was even an option on our arrival which advertising suggest otherwise b&b there where notes all over saying cleaning your own room or youll be charged £5 per time they do it.No one was there to help us over our 2 day stay .I had to complain about the thud noise coming from down stairs via a buzzer down stairs which went through to a switch board before this I had phoned the emergency number down stairs 3 times to no answer nor did they attempt to ring me back ,on our arrival the carpet was filthy the toilet was stained with faeces the bed was in an extremely poor condition ,the night I had a shower the shower head fell off and hit my head following this the whole thing came off the wall , are wk end was ruined ,I got home and phoned the b&b they said this is a hostel you have booked and your expectations are to high where else would you get that for your money I complained to them they said they would get back to me but nothing back I said you are on trivago as a b&b if we had known before hand it was a hostel we would not of booked they said take it up with who we booked with they had no empathy of how upset we where of wasting 120

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Trivago has responded

  • Comments (3)

Helpline No | | VERIFIED

Trivago Customer Care, No 06294276428/ Online Ticket Booked And Other Problems please Call This number 06294276428 Trivago Customer Care, No 06294276428/ Online Ticket Booked And Other Problems please Call This number 06294276428

Helpline No | | VERIFIED

Trivago Customer Care, No 06294276428/ Online Ticket Booked And Other Problems please Call This number 06294276428 Trivago Customer Care, No 06294276428/ Online Ticket Booked And Other Problems please Call This number 06294276428 Trivago Customer Care, No 06294276428/ Online Ticket Booked And Other Problems please Call This number 06294276428

trivago GmbH | | VERIFIED

Dear Mrs. Dalton, Thank you for bringing this issue to our attention. I am very sorry to hear you have experienced difficulties via our website. If you would kindly contact us at [email protected], we will be happy to help find a solution for you. We look forward to hearing from you. Kind regards, trivago User Support
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