Vets Now

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Stuart's complaint against Vets Now

Stuart Fillingham

04/03/2019

Money first animal welfare last!

Complaint against Vets Now

My dog is being treated by the pdsa and currently has a splint fitted to his leg. I pay pdsa for the care he gets as i am not entitled to free care. The day after the splint had been re dressed the splint broke. About 4.50pm on a Saturday. I called the pdsa and was put through to an emergency vet. Vets now! It is not made clear to you that you are being tranfered to a different organisation so I was confused when I was told it would cost about £140 to have the splint replaced, normal price around £20. The woman on the phone was rude, uncaring, obviously had no concern for animal welfare at all. And insisted I would have to pay up front. She laughed at me when I asked if there was a possibilty of talking to a vet. And told me they don't give out free advice. She even went on to suggest I had not been caring for my dog properly, intimating the situation was my fault. I see they have failed to respond to every complaint on here, which in my mind sums them up! Money orientated, unprofessional company that cares nothing for animal welfare.

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