247 Home Rescue

2.00 stars

224 Reviews

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sanjay's complaint against 247 Home Rescue

sanjay shah

01/03/2018

-6 degrees - new born baby - they can’t do anything for 48 hours

Complaint against 247 Home Rescue

Called them yesterday (Wednesday) for boiler breakdown. -6 degrees outside newborn baby inside. Received a phone call few hours later to say no one can get to us until (possibly) Friday. Found a local plumber and fixed the problem last night. WHAT A COMPLETE AND UTTER WASTE OF MY PREMIUM. They outsource and get engineers if/when they can. I’ll be writing to the ombudsman. Disgusting service. This is at the foot of their complaints procedure so no recourse to an ombudsman. THEY ARE NOT REGULATED. "The Financial Conduct Authority (FCA) regulate businesses that deal with contracts of insurance. 24|7 Home Assist Limited are not regulated as we do not offer contracts of insurance and therefore complaints are not investigated by the Financial Ombudsman Service."

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  • Comments (2)

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks

sanjay shah | | VERIFIED

they are shower of sh**. i don't want to do anything with them. i paid annual fee by debit card. Anyhow, the point is, they use local sub contractors and they are not well paid. So they pick and choose when and if they want to work for them. Straight from the horses mouth! Great company if you never have to make a claim. Take your money and send you annual reminders. brilliant business plan.
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