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sanjay's complaint against 247 Home Rescue
-6 degrees - new born baby - they can’t do anything for 48 hours
Complaint against 247 Home Rescue
Called them yesterday (Wednesday) for boiler breakdown. -6 degrees outside newborn baby inside. Received a phone call few hours later to say no one can get to us until (possibly) Friday. Found a local plumber and fixed the problem last night. WHAT A COMPLETE AND UTTER WASTE OF MY PREMIUM. They outsource and get engineers if/when they can. I’ll be writing to the ombudsman. Disgusting service. This is at the foot of their complaints procedure so no recourse to an ombudsman. THEY ARE NOT REGULATED. "The Financial Conduct Authority (FCA) regulate businesses that deal with contracts of insurance. 24|7 Home Assist Limited are not regulated as we do not offer contracts of insurance and therefore complaints are not investigated by the Financial Ombudsman Service."
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S November | | VERIFIED
sanjay shah | | VERIFIED