247 Home Rescue

2.00 stars

224 Reviews

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L's complaint against 247 Home Rescue

L Jefferies

17/08/2016

24/7 Home resue

Complaint against 247 Home Rescue

24/7 Home Rescue failed to respond to my 'broken down washing machine' leaving us in mess! I engaged my Policy with them 10 month ago and paid my premium by direct debit. They recently increased my premium by over 30% without notification .... illegal I believe! They dismissed my claim inappropriately! In brief summary . . . I reported to them the fact that the washing machine had broken down, it remained partly full of water, the washing remained saturated soaking wet! In fact, I later ascertained the water was dirty and it was not emptying at all. Completely useless as a washing machine. They continued to decline my request for an engineer! They are a disgrace to the human race! They concluded, it was not a complete breakdown, hence did not qualify for a repair! How pathetic. The machine proves useless in it's present broken down condition! How can they possibly define it as 'not fully broken down'! I later requested my policy be cancelled in my disgust. They then had the audacity to request next months premium be paid in order for cancellation to be made! How pathetic are these people! ROGUE TRADERS in my opinion! LJ North West.

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  • Comments (1)

Jane Webster | | VERIFIED

Yes funny how the illegal word has come up x I said this myself with regards to this company . They also have a complaints tel number I rang it there was no option re complaints and waited 15 mins this obviously charging me only to be told there is no number for complaints and had to do it writing ...I advised this is on their very own terms and conditions . We need to take this further.
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