247 Home Rescue

2.00 stars

224 Reviews

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JESSICA 's complaint against 247 Home Rescue

JESSICA RAIMOND

23/05/2018

[RESPONDED] 247 home rescue

Complaint against 247 Home Rescue

I Received a call yesterday to rearrange my.boiler service from the 15th June to today 23rd may. I took the day off work to accommodate them as they said the engineer was in my area. 6pm comes and no-one has called or turned up. I call the number at 6pm to hear a voice recording saying the office is closed please call between 10-6.30pm slightly confused I then go online and chat to someone via live chat. They never apogised or gave me an answer. Told me to log it online which I can't as it won't accept my details which I had already made clear. As I had requested a call back and never received one irang an 0345 number to speak to yet another incompetent person who said well I'll transfer you but they close soon. She transferred me they picked up the phone then cut me off. Disgusting service. I understand they finish st 6.30 however I am a paying customer. Consequently I would like to put in a subject access request for the numerous conversations I have had over the last couple of days.as per the regulation I will allow 40 days for this information I look forward to hearing from you soon Jessica Raimond

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247 Home Rescue has responded

  • Comments (3)

247 Home Rescue | | VERIFIED

Dear Jessica, we're sorry to hear that our services were not to your satisfaction. However, we would like to invite you to contact us at [email protected] with the relevant details including your policy reference number and (JG) in the subject box. Following this, I will personally look into this case for you. Kindest regards, James 24/7

JESSICA RAIMOND | | VERIFIED

I have done twice and never received a response.

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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