247 Home Rescue

2.00 stars

200 Reviews

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Brian's complaint against 247 Home Rescue

Brian Reeve

02/01/2019

[RESPONDED] Absolute Disgrace

Complaint against 247 Home Rescue

Despite being a priority customer, it took 3 weeks to repair my boiler. During this time I was constantly lied to on the phone and email. I had a no excess policy, but they would not process my claim untill I paid £75.00 The first engineer was not equipped to do the job and made a wrong diagnosis .Telephone calls entailed waits of over one hour. I was impossible to speak to anyone in authority..I wrote a letter of complaint on November 7th, on casing it up 2 weeks later I was told "they aim to reply to complaints in 6/8 weeks" I am still waiting. I later discovered they had been taking more moneyou than the agreed amount by direct debit. The worst company I have ever dealt with. Avoid like the plague /

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247 Home Rescue has responded

  • Comments (4)

247 Home Rescue | | VERIFIED

Dear Brian Thank you for your review. It seems that you have raised a number of different issues. I am aware that in certain circumstances the company can request an excess but I cannot specifically state why this was asked in your case as I do not have your account details. I would request that you provide me with your account details on [email protected] Thankyou Hakeem Ali

Brian Reeve | | VERIFIED

Contract WS 0100556 No mention of excess on policy. Why did it take 3 weeks to repair?. Why was I lied to by phone and email?Why are my letters and emails ignored? Why are you taking £18,70 per month way above the stated amount, Immediate answers required

247 Home Rescue | | VERIFIED

Dear Brian Reeve, We apologise for the delay in completing your repair. This is due to the manufacturers unavailability upon our request that further work was needed to rectify your issue. In regards to the emails you wish to dispute, please forward any corroborating evidence in regards to this, by emailing us at us at [email protected] . Regards M.James 24|7 Social Media Team

Brian Reeve | | VERIFIED

This is nonsense..zThe initial delay was not due to the manufacturerspecifications unavailability, but the fact that it took over a week for the initial visit from your own appointed engineer, who then made an incorrect diagnosis. Further you have completely ignore, noted the question of gross overcharging
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