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Jan's complaint against 247 Home Rescue
Avoid at all costs!
Complaint against 247 Home Rescue
We found a leak on the boiler as we cleared the airing cupboard but as the engineer was on his way to actually service the boiler we didn't ring and report it. Engineer said he couldn't do it & the office would phone to make an appointment. This was around 10.30 am the day before yesterday. We didn't hear anything so phoned the emergency line before we went to bed. Operator was rude and did nothing as the office wasn't open. I phoned the following morning to be put on hold for ages and was eventually just cut off. I phoned again, this time to be told that the leak was classed as "remedial" work and therefore not urgent (!!!) and that the office was getting together a quote as I would be charged for the repair. Two days later I still have a leak and have heard nothing from them! Don't go anywhere near this company - the insurance you pay isn't worth the paper it's written on!
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