247 Home Rescue

2.00 stars

197 Reviews

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SAVE ON YOUR INSURANCE

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Chris's complaint against 247 Home Rescue

Chris Savage

31/12/2018

Avoid like the plague

Complaint against 247 Home Rescue

Ive never felt so cheated and robbed. Took out this cover for £120... have since had to pay £290 to fix a problem that wasn't covered due to a loop hole. The problem still isnt fixed and now i have to pay a further £360 for a new part that their engineer broke on the 2nd visit. AVOID!!!!

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  • Comments (3)

247 Home Rescue | | VERIFIED

Dear Chris I am sorry to hear of your experience. It seems your repair was not covered under the agreement and you were asked to pay for the repair. I am willing to look into this matter for you but will require your account reference to assist me locating your account. Please contact me on [email protected]scue.co.uk Thank you Hakeem Ali

Chris Savage | | VERIFIED

I have already lodge a complaint, 5 weeks ago which I am waiting to hear back from. My complaint isnt the paying for repair 1, it was that you visited my boiler 3 times and each time you left it in a worse state then when you arrived. something a friend has had with your company also. Wach time You left us without heating and in no position but to pay you to after a simple reset was ok before

247 Home Rescue | | VERIFIED

Dear Chris Thank you for your response. Please provide me with your reference number and I will make sure your complaint is dealt with on Monday. Hakeem
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