247 Home Rescue

2.00 stars

197 Reviews

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Sue's complaint against 247 Home Rescue

Sue Orpwood

11/10/2017

Beware!!! claims are rejected under flimsiest of excuses

Complaint against 247 Home Rescue

this is the 2nd time I have had a claim refused on the flimsiest of excuses. The first time was a huge wasp nest found by my plumber. They used the excuse that I hadn't confirmed that the nest was active - how do I know!!! I'm not a wasp expert! Second time was minutes ago - I was woken at 4am by rustling to see a mouse running round my bedroom & droppings evident around the room. I was told that 1 mouse doesn't make an infestation. Just because I only saw 1 mouse doesn't mean there aren't others!!! They are absolutely appalling. They make up their own definitions which aren't in their T&Cs & when you question them they just repeat parrot fashion. These people are complete fraudsters and I don't understand why they're allowed to continue operating. If anyone can suggest who to contact to report them I will happily take up the baton to try & get these cowboys closed down!!

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