247 Home Rescue

2.00 stars

224 Reviews

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Margaret's complaint against 247 Home Rescue

Margaret Evans


Boiler repair disaster

Complaint against 247 Home Rescue

Records of calls over 20. Call outs 2 days did not turn up. Stress of disabled family member awaiting repair still. 3/4 weeks of being let down. Wrong parts ordered eventually that repaired. In fact made worse not hot water. Now contacting customer rights. Critically ill member in the house. To finally be told economically unrepairable. This is after being told by 3rdvisit engineer that we have been treated awfully and new parts ordered. Then to be told taking our complaint off. Most awful stress full Xmas family of 5 with 1 member DLA evidence of illness. We await contact... seeking professional advise as I would not wish this stress for anybody.. Awful customer care .

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247 Home Rescue | | VERIFIED

Dear Margaret I am sorry to hear of your experience with 247 Home Rescue. The circumstances described do not reflect our customer experience. I will certainly look into this matter urgently. Please can you contact me on [email protected] and provide me with your reference so that I can look into this matter and revert back to you. Thank you Hakeem Ali
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