247 Home Rescue

2.00 stars

224 Reviews

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Hayley's complaint against 247 Home Rescue

Hayley Gray

13/02/2018

Do not trust

Complaint against 247 Home Rescue

Nothing wrong with my 3-4 year old boiler , had a service and started experiencing problems . Luke warm water in bath . Can’t even use shower due to water temp and now after explaining I wanted a second opinion they want £75 call out fee when the boiler was fine more like the engineer was more interested in getting to pub as it was his last job. Having to take advice now . Avoid this company as reading other reviews on It. Do not trust ...update after there reply ... I was told because I didn’t report the issue straight away that they was sure there engineer did the correct job although they won’t put a signature to that and send a independent engineer out to clarify that. I was told I could make a claim and that I was covered all I needed was to pay £75 excess . For which I refused as it was working perfectly fine before their engineer came out so there response is a lie again ! Also if people read the 5 star reviews there actually ones of the website and how easy it is to use not of actual work Update... had a engineer come out to independently access the boiler and had to have work done. I received a call from Megan saying they would refund me all the money it cost me aswell as send me a service breakdown of what was originally done . Still not received it and ignored me about my refund !!!

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