247 Home Rescue

2.00 stars

224 Reviews

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Alan's complaint against 247 Home Rescue

Alan Hill

14/12/2016

DO NOT USE _ SCAM

Complaint against 247 Home Rescue

Please note despite having a leaking pipe and the boiler not working due to the pressure being too low. Therefore, my central heating system was not working at all. They refused to clasify this as an emergency or a breakdown!! They also stated that leaks are not covered on pipe work ( and by the way that includes radiators) and the central heating system has be completely down ( even thought it was!) . Their T&C's stated that pipework IS covered but they mentioned that any claims is discrentionary!!!.....Customer service is terrible and they look for ways to invalidate genuine claims and faults, even if its legitmate & within their own policy cover. I had to resolve this issue independantly given that they were completely unreasonable, patronising and refused to send out an engineer unless I paid out a call out charge of £75.00 Stay well clear of them and avoid at all cost if you value your sanity and don't waste your money on this SCAM!

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