247 Home Rescue

2.00 stars

224 Reviews

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Ada's complaint against 247 Home Rescue

Ada Lee

27/03/2018

DO NOT use this company! Dishonest and not even properly regulated!

Complaint against 247 Home Rescue

This is the worst boiler/ plumbing services I’ve ever experienced! We called the boiler called-out service as the boiler broken down and left our tenets in the house without heating during the coldest snowy weekend few weeks ago. The “engineer” came, did nothing and left within the first 5 mins. We called the customer support line and was not only being treated very rudely but also discovered that the engineer lied about the report claiming he needs to order a new pump. When the engineer came back the second time he told us that there was nothing he can do because he forgot to bring the pump! And there is no way we can arrange his revisit cuz we have to go through the lengthy booking system with the rude customer service staff.... we then discovered that the dishonest engineer lied again and this time he needed to order some valves....Of course non of the pump, valves nor the engineer ever shown up and in the end we called some local company who fixed the boiler (nothing to do with the pump or valves of course....). We asked to cancel the contract but was told not allowed to.... Please be aware, this company is not even regulated! This is the statement from their website: The Financial Conduct Authority (FCA) regulate businesses that deal with contracts of insurance. 24|7 Home Assist Limited are not regulated as we do not offer contracts of insurance and therefore complaints are not investigated by the Financial Ombudsman Service.

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S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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