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EILEEN's complaint against 247 Home Rescue
[RESPONDED] DO NOT USE THIS COMPANY WORST EVER!!!
Complaint against 247 Home Rescue
Took Boiler Insurance out with 24/7 Home Rescue in good faith. I opted to pay extra for no Excess but subsequently received email to say in view of age of boiler there was a compulsory £75. I thought this was u derstandable so accepted and took policy out. After few months had cause to make a claim which I did online on a Sunday and didn't expect any response until the following day at earliest. I was out for rest of day and didn't check my phone etc until evening. I noticed had four missed calls and two emails for 24/7. I thought this was excellent service - Little did I know this was just to get the £75 - I was woken up on the Monday morning before 8am with another call requesting the £75 before the engineer would call. I thought this strange as have never been asked for Excess payment in advance by any other company. After engineer checked the boiler he said need a new part and would order this. An hour later I had phone call requesting the I pay nearly £400 for the repair. I was not prepeard to pay this and as no repair had been carried out requested the Excess be refunded I was told in no uncertain terms after speaking to several people that company does not give refunds and it wasn't and Excess it was a Call Out charge. When I tried to explain I wasn't happy about this the Agent terminated my call. EXCELLENT SERVICE UNTIL YOU PART WITH YOUR MONEY THEN COULDNT CARE LESS. FOR INTEREST I CHECKED HOW MUCH THE REPAIR WOULD BE IF I PAID MYSELF WITHOUT INSURANCE AND WAS £350. THEREFORE I WAS PAYING MY INSURANCE FOR NOTHING IN VIEW IF AGE IF BOILER. THEREFORE COMPSNY SHOULD NOT HAVE ACCEPTED MY APPLICATION BUT WAS GOOD WAY OF GETTING £75 -
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Kevin Burke | | VERIFIED