247 Home Rescue

2.00 stars

224 Reviews

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Caroline's complaint against 247 Home Rescue

Caroline Kidd

22/08/2019

Extremely Poor Service

Complaint against 247 Home Rescue

I took out plumbing insurance with this company and have paid £75 twice for ' repairs' to be done. On both occasions a plumber visited and I was told they were unable to fix the problem. On the first occasion, not only did they fail to do the repair, they did damage to tiling on the side of the bath, which will cost me money to remedy. On the second occasion, the toilet flush was running and I was told I would need a new toilet as the plumber couldn't get the screws out to access the repair!! I ended up paying for a local plumber to come out and do the job. He did it in 20 minutes with no issues. This company appear to take money and fail to do any repairs at all. The plumbers seem to escalate jobs to a a level not covered by terms and conditions, for example, suggesting a new bath or toilet, so you're paying a monthly premium and a one off repair cost literally for nothing. I phoned to complain and cancel my policy and was told I'm unable to cancel as i have had ' repairs' done, so I'm locked into this useless insurance for another 5 months.

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