247 Home Rescue

2.00 stars

197 Reviews

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Renata's complaint against 247 Home Rescue

Renata Russell

25/06/2016

Extremely unhelpful

Complaint against 247 Home Rescue

Bought one of their service plan: Service Contract Type 24 Hour Call Outs Boiler Breakdown Boiler Service Carbon Monoxide Test Central Heating System Gas Safe Check Nationwide Coverage Unlimited Call Outs Unlimited Claims Had boiler serviced on 1st/06/16- The boiler has developed a fault since and the water is not heating up properly. Home Rescue told me the fault is not covered as the engineer serviced the boiler recently and said it was OK. Also I was told I didn't contact them straight away after the engineer visited therefore I wouldn't be able to claim. And to make it even worse, the adviser told me that as I still had hot water, even if it was not hot enough, they wouldn't do anything about it! I had to chase them up to find out what they were going to do about my claim and the last adviser I spoke to put the phone down on me! They will find any excuse to avoid repairing faults. This company misleads people! Scam. They do not honour their contract.

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