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Severine's complaint against 247 Home Rescue
[RESPONDED] Fraudsters company
Complaint against 247 Home Rescue
People, do not go there! It’s a total con. They have ripped me off again and again over the past 2 years. They make u pay the monthly fee and when u have a problem, u can be CERTAIN u won’t be covered one way or another due to their billions of T&C (not ever sent to customers, even if they say they have), under which label they will find a reason why u are not covered under ur specific contract. They will make u pay for parts and engineer call out on top of ur montly payment and will tell u “if u don’t pay for part upfront, we won’t send an engineer. So when u have water up to ur ankle, u pay. I still haven’t swallowed that. And the only reason they even came is because I have a plumber friend who had it out with them on the phone, asked to speak to someone who knows anything about boilers and plumbing instead of a pen pusher. Because he knew all the jargon, he was listened to and they then couldn’t refuse. And that when they said “we’ll send someone if u pay for it”. Now something else has broken down: my shower tap. Which wouldn’t not shut cause it literally stayed in my hand. Apparently, no one is covered for showers defects. I already checked with the Ombudsman but they cannot do anything because the company is not regulated at all! And having now read reviews on this particular company, I realise that they are fraudsters who’s téléphone agence are trained to find ways of saying “the computer said no”. Absolutely scandalous!! . A fraudulent company run by top con artists who must be racking it in with our money and never ever give back!! And if I cancel, i will have to pay for the rest of they year before they let me go without even being covered!! WTH??? Anyway... don’t go there ok? U might as well save up for emergencies because u will end up shelling out just as much or even less!!!!
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