247 Home Rescue

2.00 stars

197 Reviews

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linze's complaint against 247 Home Rescue

linze n

13/04/2017

it is in my opinion un ethical

Complaint against 247 Home Rescue

do not touch this company. It is in my opinion a con. they sell you a premium landlord cover, stating quite clearly NO HIDDEN FEES: NO EXTRA COSTS FOR PARTS AND LABOUR OR CALL OUT FEES. on the actual contract they state premium covers boiler breakdown, boiler service, CENTRAL HEATING SYSTEM etc... They charged me an extra 60£ because they said "read the terms and conditions ( which are not on the contract but elsewhere on the site) the small print says "we do not pay out if it is not an emergency, nor for wear and tear" Using this as an excuse, they charged me a call out, and are now attempting to charge me a further 95£ for washers on the magna clean filter that they serviced only a couple of months ago. This is disgusting, they are rude (apart from one person) and inefficient (I had given them my new email address in November, they are still sending me emails to the old address.) DO NOT BE TAKEN IN BY THIS "CARING COMPANY".

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