247 Home Rescue

2.00 stars

179 Reviews

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Roger's complaint against 247 Home Rescue

Roger Whitehead

19/04/2017

Miss sold a central heating contract

Complaint against 247 Home Rescue

247 home rescue engineer serviced my boiler on 12th april .2017He identified two faults.My contract has a £75 excess.247Home rescue contacted me to tell me these faults are not covered on my contract because the boiler has not broken down,and they could contact the manufacturer to do the repair at a cost of over £300 to me.I obviously refused this.When I took out the contract I assumed that I would be covered for all parts and labour.It seems that this not the case.The boiler has been serviced regularly by home energy services and these two faults have never come up on all service reports.So I can only assume these are new faults.247 Home rescue do not state that htey will only pay for parts and labour if the boiler has broken down,so I feel I have been miss sold a contract

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