247 Home Rescue

2.00 stars

224 Reviews

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Stephen's complaint against 247 Home Rescue

Stephen Rewse

29/03/2018

Read the T&Cs if you have an old boiler

Complaint against 247 Home Rescue

Took out a policy with 247 HomeRescue to cover my 15 year old boiler, unfortunately I did not read the T&Cs referring to Beyond Economical Repair (BER) carefully enough. The company will only pay for repairs if the cost of the repair is less than 60% of the current value after allowing 10% per year depreciation. Had to call an engineer out as the boiler had stopped working and he diagnosed a faulty fan. When this was reported to 247 they said the cost of repair came under BER so cancelled my policy. As per T&C's the £75 excess isn't refunded or the best part of a year's premiums. If you have an old heating system do your sums to see if you will be covered. I have complained that the policy was unsuitable for an older boiler and it should be clearer in their T&Cs that this product is unsuitable for such a system but their complaints department just point out that I had signed up for the contract and agreed to the T&Cs, which I technically had. I tried posting a review on Trustpilot (which I had consulted when I first took out the policy) but 247 have blocked the review trying to say it referred to a policy or incident that took place more than 12 months ago and is therefore not a valid review. That matter is with the the compliance department of Trusted Traders who I hope will take a the appropriate action if 247 are trying to censor reviews. On a ironic postive note when I reported the fault they were quite quick at arranging for an engineer and had a couple of calls from them enquiring if the engineer had been in contact and was I happy with the service he provided, this was before he sent in his report triggering the BER clause.

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S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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