247 Home Rescue

2.00 stars

224 Reviews

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Umesh's complaint against 247 Home Rescue

Umesh Mistry

16/07/2018

[RESPONDED] Risk to take advance payment and not doing the work

Complaint against 247 Home Rescue

Very disappointed in their service. They quoted to do a boiler flu replacement and I had to pay £160 upfront. They also made me commit to doing the work on Saturday, and cancelled at 12:45 on the day saying the parts were not available. Then they organised on a Friday, and an engineer came with the wrong part. After 3 more attempts from 247 to make an appointment, only for them to cancel on the day, I had to ask for a refund. This was also difficult. I worry what their service would be like in an emergency call out situation, hence after paying for several years, I have had to cancel. Nobody has called to apologize and I wonder if they have adequate resources. Please investigate thoroughly before taking cover with 24/7. Thx.

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247 Home Rescue has responded

  • Comments (2)

247 Home Rescue | | VERIFIED

Dear Umesh, we're sorry to hear how you feel about 24/7 Home Rescue. We aim to provide all of our customers with the best service possible. We would like to invite you to contact us at [email protected] with all of the relevant details including your policy reference and (JG) in the subject. Following this I will personally investigate this case for you. Kindest regards, James 24/7

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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