247 Home Rescue

2.00 stars

224 Reviews

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Muhammad's complaint against 247 Home Rescue

Muhammad Saqib

29/10/2018

[RESPONDED] Set up a direct debit without knowledge

Complaint against 247 Home Rescue

Two years back we have choosen 24 7 rescue as landlord cover for our house. After a year we had a boiler failure. 24 7 was contacted who then sent some local contactors to do the job. However, they were unable to fix the boiler. But they have managed to smash the glass door of oven. When we complaint to 247 they have said that we have to cotact the contractors which they have arranged in first place. Anyhow, when we have contacted the contractor to fix the oven door they have said it was very old and therefore we would not do it. Now the boiler is not fixed. 24 7 asked us to pay them £350 do they can get it fixed. We have paid them up front the amount. Guess what they have claimed that it was fixed but after a week we have found that the boiler was not working. We didn’t bother to ask 24 7 to fix it. We have just cancelled the policy. But after 5 months of cancellation they have setup a direct debit of £28 with out our concern. When cotact then they said because we have made claim hence they will be charging us. I would like to take this to further. I want to know who can help us. I am ready to pay any fees to a solicitor or someone who can take a action against this company.

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247 Home Rescue has responded

  • Comments (2)

247 Home Rescue | | VERIFIED

Dear Muhammad, we're sorry to hear that you are unhappy with the service provided by 24/7. Unfortunately, there isn't enough information for us to investigate this case. We would like to invite you to email [email protected] with all relevant details, your policy reference and the reference (JG). Once received, I will personally investigate this for you. Kind regards, James 24/7

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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