247 Home Rescue

2.00 stars

224 Reviews

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Stephen's complaint against 247 Home Rescue

Stephen Dalby

16/09/2019

Shambolic company avoid at all costs

Complaint against 247 Home Rescue

What a shambolic company. I called on Monday 9th September as an existing customer ( wanting to take out another policy for my late mother’s property as well) and was given 3 options ( with different levels of excess) for boiler and plumbing. I wanted to think about it overnight and was promised a call back the following day. No call was received so I called a couple of days later and was told that the pricing had changed.....it had gone up by 70%!!!! from £18 per month to £31 per month. I queried this and a supervisor called me back. They agreed to honour the pricing but then called me back 3 hours later to say that they were reneging on the offer!!! I complained and received a call from a complaints supervisor, who was so rude , unapologetic, and lacking distinctly in PR skills. Please save yourself time and steer clear of this company

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