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Karl's complaint against 247 Home Rescue
Shocking company, target the vulnerable
Complaint against 247 Home Rescue
Stay away from this company, absolutely shocking service. I am married with 2 young kids and have been left with no boiler for 5 days which was originally in good working order! It all started when 24/7 Home Rescue phoned me up to organise a boiler service. On 23/03/18 the Engineer called early morning to check where abouts the boiler was in my house without any tools. Within 5 minutes the boiler was isolated due to the front door seal being slightly damaged. The Engineer said he had to report it back to 24/7 Home Rescue and he would come back and fit the seal and carry out the service and that he would put us top priority because we have kids. Within one hour 24/7 Home Rescue phoned me up saying to complete the remedial work it would cost £120 + another £60 to carry out the service which is absolutely disgraceful! I'm an Engineer by trade and I managed to get a door seal for £14 which involves literally a maximum of 5mins to remove four screws from the door and fit the seal, and that is being generous on time as well. To make matters worst on the first night without a boiler I received an email from 24/7 Home Rescue stating that although the boiler was deemed appropriate for continued use they recommended that the remedial work is carried out for a fee of £120. So then I was asking myself why have we been left with no boiler!? All this happened on Friday 23th March and in the end I had to get another company in to do a service and turn my boiler back on for £78, this was completed on Tuesday 27th March. Even the other company said they would never of left me in the situation that 24/7 Home Rescue did. They would of charged me for the door seal and then completed the service making sure a young family were left with no heating. My wife as since read reviews with people having exactly the same experience and I wished I had read these before hand. All I can say is Home Rescue are a shocking company who are trying to rip off vulnerable people. Stay away :-( Karl Ps. Beware some of the 5 star reviews are before 24/7 Home Rescue carry out a service for the customer. They offer one free months direct debit payment if you review them 5 stars. Absolutely con artist!
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