247 Home Rescue

2.00 stars

224 Reviews

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Gareth's complaint against 247 Home Rescue

Gareth Hazlett

05/01/2018

[RESPONDED] Worst experience ever

Complaint against 247 Home Rescue

You are the worst company that I've ever had to deal with. 40 minutes waiting to speak with someone. Customer adviser had no knowledge of packages or anything whatsoever, passed to claims who were even worse. Now when I took out package to cover my 'central heating system' then I naturally thought that included boiler, radiators and pipes which run from one another completing a 'system'. To now be told the pipes is a plumbing problem is disgusting and I as well as others have actually been mis-sold these packages. Manager callbacks-not once have I been called back, and when I've asked to speak with one there has never been one to speak with. Disgusting service and I suggest anyone wanting cover stays well clear of 247 home rescue.

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247 Home Rescue has responded

  • Comments (2)

247 Home Rescue | | VERIFIED

Dear Gareth, We're sorry about the experience that you have endured, we assure you that 24/7 take Customer Service and our Sales experience very seriously. We note that on taking cover a customer is provided with the agreement schedule and the Terms and Conditions which clearly set out the extent of cover. Please contact Social Media so we can engage with you to resolve matters. James

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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