247 Home Rescue

2.00 stars

197 Reviews

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Diane's complaint against 247 Home Rescue

Diane Beaman

27/09/2018

[RESPONDED] Wrong information given

Complaint against 247 Home Rescue

I took out kitchen appliances insurance 8th Sept was told on phone would be covered after 14 days 9f policy starting so 8th add 14 is 22 Sept My washer broke and I asked for a repair 25th Sept, to be told then it's 30 days cooling off period not 14 days and I should if read the policy, I'm sorry but I asked all the questions as you do when taking out a policy I was even told on chat it was 14 days cooling off period but as much as I tell them they just will not listen, I had a call yest 27th saying if they can find the proof on the recording of the call and on chat then they will go with that and repair my washer but I'd be tied in for 12 months clearly they know that I've been misinformed it's a complete joke, the call agents clearly do not know what they are doing and I am so angry how they are just passing this complaint like it's ok to clearly tell you 1 thing but to mean another.im still waiting on the call back how long does it take to listen to a call recording and look at chat where i was told i waa covered as it was over 14 days. Absolutely ridiculous company

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247 Home Rescue has responded

  • Comments (2)

247 Home Rescue | | VERIFIED

Thank you for your review. We're sorry to hear that you're unhappy with 24/7's Customer Services. In regard to this, please can you email [email protected] with the relevant information including your policy reference and (JG) in the subject box. Following this, I will be more than happy to personally investigate this and resolve the issues which you have raised. Thanks, James 24/7

S November | | VERIFIED

Instant Refund, easy and stress-free. you can recover all your payments using the Direct debt scheme go to your bank with the list of payments and ask them to return all money. They will then instantly return all your payments the reason, miss-selling, breach of contract, crooks
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