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Beverley's complaint against NHS

Beverley Choules


Unhappy with patients care

Complaint against NHS

On Friday 4th September 2015 my 80 year father was taken to GWH by ambalance as he had a seizure. The treatment in A&E was fine then as he was still unwell he was told he would be kept in hospital for observation. My mother, myself and my daughter stayed with my father until he was on the ward and settled. My mother gave the hospital a list of medication my father takes each day as he would need them in the evening. During the night my father asked a nurse if he could have his evening tablets she said she would ask the doctor for them. Later that night a doctor came in my father asked again for the madication, the doctor said "haven't you had them yet ok i will give them to the nurse now". An hour later a nurse returned with no tablets when he asked her she said "the doctor hasn't given them to me". As this went on all night until 5am, this meant my father was unable to sleep all night. In the morning my mother called the ward to ask how his night went they said "he had a comfortable night were just waitng for the doctor" my mum said "tell him i will be up to see him this afternoon during visiting hours" the nurse said "ok". At 2pm my daughter called the ward to make sure he was still in the same ward when we visit the nurse replied" my father had been discharged 20 minutes rearlier" my daughter said he can't have i'm the one picking him up you better find out where he is. They found my father and and asked him to speak to my daughter, she told him off as no one called us to tell us he was being discharged. When my daughter got to the hospital my father was sat in a bus stop in jogging bottoms and t shirt, my father was shivering as he was so cold. My daughter brought him home from hospital with no discharge papers no medication or none of us knowing what had happened to him and what they were going to do and why he had the seizure. We were very angry that my father was discharged without us knowing as the nurses had my mothers telephone number, my father was confused about what had happened. He had been home an hour or so when the hospital called him to say they had his discharge papers and medication. We would like this looked into as my father went without medication too long, discharged without us knowing and no discharge paperwork to give to his doctor.His doctor had to follow up what had happened, where his discharge paperwork was and when was he going to have a CT Scan.

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Beverley Choules | | VERIFIED

Our complaint was not responded to, we are very disappointed that we did not even get a reply. It's like they don't care about patients and their families
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