Royal Mail

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craig nicholas's complaint against Royal Mail

craig nicholas holmes

20/02/2016

[RESOLVED] - post been left on flat entrance and not posted through actual door address lost mail because this

Complaint against Royal Mail

i have lived in the gleneagleas flats for six months and have 3 to 4 times found mail addressed to my flat on the stair way of flats i though with bottom door been locked mail was posted through open window , i work away at sea and have not asked neighbours about the situation . i have been home on sick leave after accident and am on ESA benefits i have been opening entrance to flats normally early so didnt have any problems with mail , but with limited movement of arm i have been at family members a lot so they can help as i recover from torn shoulder muscle . i have been checking flat and only mail had was few normal letters .BUT NOW i have been stopped my ESA sick payments because of a letter i did not get posted . i now have been stopped sick pay due to not sending back the form i did not get . AFTER TALKING WITH ALL 3 OTHER FLAT OWNERS i have found out this situation is regular because they are not working so dont always have to use the main entrance door . the situation regarding mail delivery is now cost me my payments i will not be letting it pass without action been taken regarding this situation ..............i have now been payed only 10 pounds for 2 weeks sick when should have had 160 APPROX and claim stopped because of the letter i didnt RETURN BUT DID NOT RECEIVE . today had comformation after calling esa that the letter was 100 percent sent to my address . i expect a solution asap to this . i will take matter further if needed

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Royal Mail resolved this complaint

  • Comments (2)

Royal Mail Customer Services | | VERIFIED

Good afternoon Craig, thanks again for getting in touch, I'm sorry that this problem is causing you so much difficulty. Can you please send me an email with the full details of your address and any any other contact you have had with us? Please email [email protected] quoting A Spokesman Said in the subject. I look forward to hearing from you.

craig nicholas holmes | | VERIFIED

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