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jacqui's complaint against Pontins
Complaint against Pontins
When I got to pontins my chalet was dirty the people who was there before me all there stuff was everywhere I took pics to show management and I ended up cleaning it myself I do not drink and there was half empty open bottles if wine just left I had myself and my 2 kids there plus my sister in law and her baby goes to complain to the manager and thy see there was nothing thy could do as all chalets were full plus I had just had my gallbladder removed and myself and all the kids we're ill because of the conditions our radiator did not work and our windows were broken so it was freezing in the chalet we asked for it to be fixed and it took 3 days for them to fix it but was not done properly so was ill I had not eaten anything for 4 days as I was sick just vomiting all the time and I was so upset as I could not have a good holiday with the kids management said sorry I asked for a refund they told me no
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